When a Microsoft customer service agent like Azure support escalation engineer Michael Simons takes a case out of his queue, he never knows what kind of inquiry will appear in his chat window. Will it ...

Nothing happens for equipment manufacturers until something is sold. Nothing to install, nothing to service, nothing to renew. Great hardware and equipment manufacturers have been built on great ...

James Price, core lead in service engineering at Whirlpool, is a proud Hoosier. He was born and raised in South Bend, Indiana and describes himself as a Midwesterner through and through. Like many ...

WIESBADEN, Germany — When Capt. Ben Ketchum celebrated his 12th birthday at a hotel in the West African nation of Benin back in 2002, he would have never guessed that he’d be back in that same hotel ...

NETHER PROVIDENCE — Most would consider it remarkable for a business to reach 50 years and still thrive. Businesses that celebrate a century are truly rare and cause others to express awe at their ...

The upcoming ‘Apriel’ model will be able to create agents that make decisions about IT, human resources and customer-service functions. Nvidia and ServiceNow have created an AI model that can help ...