The retail space is undergoing a technological transformation in the face of labor shortages and changing customer demand. A recent study shows that 66% of in-store shoppers desire a nontraditional ...

Delivering the kind of automated service customers want requires a digital strategy that encompasses technological and people-oriented changes. Most organizations recognize the importance of giving ...

Self-service shopping isn't exactly new. Almost 30 years ago, Superquinn introduced its 'SuperScan’ option in some shops – allowing people to carry a scanner with them as they roamed the aisles. They ...

AI makes it easier than ever for employees to do tech-heavy work on their own — but companies still need guardrails to stay safe. For years, IT self-service — the practice of allowing users to ...