When engineers first received the Bomgar appliance back in March, the company had just released a new version, so the new documentation did not match the user interface (UI) on the old appliance.

Geeks on Site is the ultimate solution to keep remote workers productive, no matter the challenge. With their 24/7 tech support, their certified technicians are available to offer assistance remotely ...

Remote workers may no longer have to ship malfunctioning PCs back to the office to get them working thanks to out-of-band support. An unbootable PC is every remote worker’s nightmare. It usually means ...

Accelerate your tech game Paid Content How the New Space Race Will Drive Innovation How the metaverse will change the future of work and society Managing the ...

(TNS) — Pennsylvania State Police are alerting the public of scams involving individuals claiming to be from computer tech support. Individuals are receiving an increased number of these types of scam ...

Remote and hybrid work environments come with a myriad of benefits for both employers and employees. Employees enjoy the flexibility that comes with working from home, and many employers have found ...

Your parents ring you up and they've got a problem: their iPhone isn't working. It "wont load pictures", they say. Or maybe it's having trouble with volume. Whatever the case may be, they're not ...

I love my 78-year-old mother and do whatever I can to help. But when she has computer trouble, she spins into a frustrated tech spiral, starts lashing out, and I want nothing to do with her. The ...