Process mapping is one of the basic quality or process improvement tools used in Lean Six Sigma. It has acquired more ...

Healthcare design is a complicated, iterative process of back-and-forth communication between stakeholders and the design team. The first step is understanding the purpose of the building or space to ...

Process mapping is a vital technique for visualizing and understanding business processes. It allows you to outline each step involved in a workflow, effectively transforming the invisible into the ...

Contracting is all about process for legal teams. Process is vital to improving contract lifecycle management because all contracts go through some form of a life cycle which itself, is a process. The ...

MaritzCX’s customer journey mapping program is not a process-mapping exercise. “Frequently people think this is process mapping, but that tends to be very internally focused and doesn’t have the view ...