Knowledge Management plays a pivotal role in the business of law. The program unearths the latent value of work product, data, and "know-how" that can support and accelerate the practice of law at ...

Dedicated, standalone knowledge management platforms may be taking a back seat as legal departments look to capture data at the source. And in the age of remote working, that source may increasingly ...

Identifying diverse input sources is crucial for effective knowledge management, aiding in turning raw content into ...

The insurance industry runs on information. Every policy, claim, risk assessment and customer interaction depends on access to timely, accurate and well‑organized knowledge. Yet it’s an industry where ...

Forbes contributors publish independent expert analyses and insights. Mark Settle is a seven time CIO and the author of two books on IT management. Perhaps Sam Altman is right. Perhaps agentic AI ...

“Working software over comprehensive documentation” is the second value stated in the Agile Manifesto. The Manifesto’s signatories were fighting against the business and technical requirements ...

One of the most important aspects of customer engagement is self-service. Customers are willing to pay more for a positive customer experience, according to 86% of customers. Therefore, along with ...

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“Technology will finally help journalists give their audience members a better version of the news article, one which favors understanding, not just informing.” The typical inverted-pyramid news ...

While dedicated knowledge management solutions may have lost their momentum, in-house teams are still able to organize and track their employees knowledge using document management and collaboration ...