Increasingly, companies face a significant dilemma when trying to transform to the quickly evolving new operating models for services. Companies buying services delivered in the new models encounter ...
Long before COVID-19, disruptive technologies had already made significant inroads into traditional enterprises, compelling them to evolve their operating models for the digital age. The pandemic only ...
10 transformation priorities for sales and marketing leaders, from driving conversational commerce with GenAI to mitigating AI risks By 2028, over 90% of customer queries will be resolved by ...
New Report by BCG and FNZ Explores How a New Breed of End-to-End, Third-Party Operating Models Can Alleviate Pressures Along Value Chains, Achieve Meaningful Impact, and Create Competitive Advantage ...
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